Refund or Return Policy

Last updated: June 6, 2023

The customer agrees to this policy at the time of purchase.

DOWNLOADED VIRTUAL PRODUCTS

Due to the nature of Downloaded Virtual Products being immediately accessible upon purchasing, no refunds on amounts paid by Client in connection with the Product will be allowed under any circumstances.

PHYSICAL SHIPPED PRODUCTS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will be refused.

You can always contact us for any return question by contacting us.
Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@mindjourneytherapy.ca